Demonstrating Credibility Through Real-World Experience

With over 30 years of experience, I’ve worked with staff in high-pressure environments where outcomes matter, from private healthcare at BUPA Hospitals and the Harley Street Clinic to elite customer service at Harrods. Across clinical, administrative and customer-facing teams, my work has consistently focused on improving communication, emotional regulation and decision-making under pressure.

I was trained primarily inside real organisations rather than classrooms, coaching patients, professionals and teams, applying evidence-based approaches and being accountable for measurable outcomes.

Examples of my work include:

1. BUPA Hospitals, Healthcare communication and patient experience
Coaching administrative and clinical staff to improve clarity, emotional regulation and confidence in difficult conversations. Over six months, this led to measurable improvements in patient feedback, fewer formal complaints and higher staff confidence in handling complex situations.

2. Harley Street Clinic, Behaviour change under pressure
Coaching high-performing teams struggling with consistency under pressure. Focusing on stress management, decision-making and resilience, teams reported clearer communication, fewer escalations and improved day-to-day problem-solving.

3. Harrods, High-expectation service environment
Coaching staff in a demanding VIP customer-service environment to enhance communication, emotional awareness and decision-making under pressure. The result: sustained improvements in customer satisfaction, fewer escalations and more confident, consistent teams.

Across all these experiences, the common thread is practical, evidence-based coaching in real-world settings, supervised in context and accountable for measurable outcomes. My work isn’t built on theory alone, it’s grounded in decades of hands-on practice, continuous professional development and structured methodology.

Accredited Training & Certifications

Hypnosis & Therapy

  • Clinical Hypnoanalyst – Royal Berkshire College of Clinical Hypnosis

  • Clinical Hypnotherapist – RBCCH

  • NLP Practitioner – RBCCH

  • EFT Practitioner – RBCCH

  • CBT Practitioner – RBCCH

Reflexology & Energy Work

  • Clinical Reflexologist – London School of Reflexology, Regents Park University

  • Facial Reflexologist – LSR, RPU

  • Energy Protection & Management – The London School of Spirituality

  • Energy Healer & Reiki Master – College of Psychic Studies

  • Crystal Healer – CPS

Mind, Spirit & Holistic Practices

  • Intuitive Talk Therapy – The London School of Spirituality

  • Colour Therapy – LSS

  • Soul Rescue – Soul Rescuers

  • Mindfulness Coach – North London Buddhist Centre

  • Tarot Reader – Avril Price, Donna Maxine & Mariana Louis

  • Archetypal Healing – Centre of Excellence

  • Inner Child Therapist – CoE

  • Archetypes and our Energy: A Guide to Your Inner Net with Caroline Myss – a five-time New York Times bestselling author and internationally renowned speaker on human consciousness, spirituality, energy medicine and medical intuition.